Support Ticket Router
Read support messages, classify the issue type, and route to the appropriate channel
Example Prompt
Check the support Discord for new messages and route each ticket to the right team channel
About
Monitors incoming support messages on Discord, analyzes the content to classify the issue category (billing, technical, account, feature request), and routes the ticket to the appropriate specialized support channel on Slack with context and suggested priority level.
Workflow Steps
Read new unhandled messages from the support Discord channel
📥 Read Discord MessagesClassify each message by issue type, urgency, and required expertise
🧠 Structured ReasoningRoute the ticket to the appropriate Slack support channel with context
📨 Send MessageStore the routing decision for tracking and analytics
🧠 Store MemoryTools Used
Read Discord Messages
Read recent messages from a Discord channel for context or analysis
Store Memory
Persist a key-value pair to the agent's long-term knowledge graph memory
Structured Reasoning
Break down a complex problem into sequential reasoning steps with explicit chain-of-thought
Send Message
Send a message to a Slack channel or direct message conversation
Required MCP Servers
Discord
Read messages, manage channels, and interact with Discord communities
Memory (Knowledge Graph)
Persistent knowledge graph for storing and retrieving structured information across sessions
Sequential Thinking
Dynamic problem-solving through structured thought sequences with branching and revision
Slack
Send messages, read channels, and manage Slack workspace interactions